Shipping

Overview

At RUGA, we are committed to delivering our products to you wherever you are in the world. Our shipping policy is designed to provide you with various shipping options, whether you’re shopping from within the United States or internationally. We have facilities in the US and Pakistan to efficiently manage and dispatch orders.

Shipping from Our US Facility

• Domestic Shipping (within the US): Orders are typically processed and shipped within 1-2 business days. Standard shipping can take 3-5 business days for delivery, depending on your location.
  
• International Shipping: For orders shipped internationally from our US facility, please allow 7-21 business days for delivery. The delivery time can vary significantly depending on the destination country and its customs processing.Final sale items

Shipping from Our Pakistan Facility

• Domestic Shipping (within the US): Orders are typically processed and shipped within 1-2 business days. Standard shipping can take 3-5 business days for delivery, depending on your location.
• Global Shipping:  For orders shipped to destinations outside the US from our Pakistan facility, the delivery timeline is approximately 10-20 business days, depending on the destination country and customs processing.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination. All applicable shipping costs will be clearly displayed at checkout before you finalize your order.

Customs, Duties, and Taxes

International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note that we have no control over these charges and cannot predict their amount. The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest with the customer. Please contact your local customs office for further information.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email so you can track your package’s journey to your doorstep.

Shipping Restrictions

Please note that certain products may have shipping restrictions that could affect your order. If there are any issues with shipping your selected products to your destination, our customer service team will contact you to discuss alternative solutions.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or processing a refund.

Contact Us

For any shipping-related inquiries or assistance, please do not hesitate to contact our customer support team. We’re here to help ensure your shopping experience is as smooth and satisfying as possible.

Thank you for choosing RUGA. We look forward to serving you and delivering our products to your doorstep, no matter where you are in the world.